Make sure the device meets these minimum requirements for reliable playback.

• Fire OS Version: Fire OS 5 / Fire OS 6 or later (Fire OS is based on Android; newer versions are recommended)
• CPU: Quad-core or higher
• RAM: 2 GB+ (4 GB+ recommended for heavy content)
• Storage: 200 MB free for installation (500 MB+ recommended for caching)
• Network: Stable Wi-Fi or Ethernet (if using a Fire TV Box with Ethernet)

Recommended device types

• Fire TV Stick (2nd gen+) / Fire TV Stick 4K
• Fire TV Cube / Fire TV boxes
• Fire Tablets (for tablet signage)
• Fire TV Edition smart TVs

Step 1 — Open the Amazon Appstore

1. On your Fire device, open Apps → Appstore (or press the Apps button).
2. Make sure the device is registered to an Amazon account.

Step 2 — Search for Screenflex

1. In the Appstore search field, type “Screenflex”.
2. Select the official Screenflex app from the results.

Step 3 — Install

1. Tap Get / Download / Install.
2. Wait for the app to download and install.

Step 4 — Open the App

1. Tap Open or locate Screenflex under Apps.

On first launch, Screenflex will request permissions necessary for reliable playback:

• Storage Access: To cache media, download assets, and play offline content.
• Network Access: Allows content updates, reporting status, syncing schedules.

Tap Allow on all required permissions to guarantee stable operation.

Step 1 — Generate the Code

1. Log in to your Screenflex Dashboard.
2. Navigate to Screens → Add Screen.
3. Fill in the form.
4. A 6-digit pairing code will be generated automatically.

Step 2 — Enter the Code on the Android Device

1. Open the Screenflex app on your Android device.
2. Enter the 6-digit code (or the Screen Slug) shown in the dashboard.
3. The device will link, sync playlists, and start displaying content.

This linking method ensures that only authorized users can register new screens.

To ensure uninterrupted content updates:

• Use Ethernet for maximum stability
• If WiFi is used, connect to a dedicated 2.4 GHz or 5 GHz network
• Provide at least 5 Mbps bandwidth per device
• Disable captive portals (common in hotels/public WiFi)

Screenflex Player updates automatically through the Amazon Appstore by default.

To force update:

1. Open Google Play Store
2. Search “Screenflex”
3. Tap Update if available

We recommend keeping the app always updated for:

• New features
• Security patches
• Playback improvements

Screenflex doesn’t link

• Make sure the pairing code exists
• Verify the device has internet
• Check for typos in the 6-digit code or slug

Playback freezes or stutters

• Restart the device
• Ensure at least 5 Mbps bandwidth
• Check if large 4K videos exceed the device's hardware capacity

Empty Screen

• Ensure a playlist is assigned
• Try clearing local cache and reopening the app

There are currently some limitations. Check them out here.